Terms and Conditions for Man With A Van Manor House

These Terms and Conditions set out the basis on which Man With A Van Manor House provides removal, transport, courier-style carrying, and related man with a van services in the UK. By making a booking, the customer agrees to be bound by these terms, so it is important to read them carefully before confirming any service. These terms apply to all standard bookings unless a separate written agreement states otherwise.

For the purposes of these terms, references to “we”, “us” and “our” mean Man With A Van Manor House, and references to “you” or “the customer” mean the person making the booking and any person acting on their behalf. Where a booking is made by one person for another, the person making the booking confirms that they have authority to agree to these terms on behalf of all relevant parties. Nothing in these terms affects any rights you may have under UK consumer law.

Our service is designed to support domestic, commercial, and general transport needs. Depending on the booking, this may include loading assistance, unloading assistance, furniture movement, collection and delivery of items, and the handling of light to medium goods. Unless agreed in writing, we do not provide specialist packing, dismantling, installation, storage, or regulated waste removal services. Any such services requested separately must be expressly confirmed in advance.

Booking process begins when you submit a request and we provide a quotation, estimate, or proposed service arrangement. A booking is only confirmed when we accept it and, where required, receive any deposit or advance payment requested. You must provide accurate information at the time of booking, including the pickup and delivery addresses, access details, item description, approximate quantities, timing requirements, and any special handling needs. If information changes after confirmation, we may revise the quotation, the vehicle size, the number of operatives, or the service schedule.

You are responsible for ensuring that the goods to be moved are lawful to transport, properly packaged where necessary, and suitable for carrying by the agreed team and vehicle. We may refuse to transport items that are unsafe, excessively heavy, poorly secured, prohibited by law, or likely to cause damage to other goods, property, or the vehicle. If you fail to disclose relevant details and additional time, labour, or equipment is required on arrival, extra charges may apply. We reserve the right to decline a booking where access or safety conditions are materially different from those disclosed.

Any time or arrival estimate is given in good faith but is not guaranteed unless expressly stated as a fixed appointment. Delays may occur due to traffic, weather, vehicle issues, loading difficulties, access problems, or events outside our control. We will make reasonable efforts to attend within the agreed timeframe. If a delay is substantial, we will try to inform you as soon as reasonably possible and agree a revised arrangement where practical.

Payments must be made in accordance with the quotation or invoice issued for the service. Unless otherwise agreed, charges are based on the vehicle, labour time, distance, waiting time, parking costs, congestion or toll charges, and any additional services requested by you. Estimates may be subject to change if the scope of the work differs from what was originally described. We may require a deposit, partial prepayment, or payment in full before, during, or after the service, depending on the nature of the booking.

All prices are quoted in pounds sterling and, where applicable, may be inclusive or exclusive of VAT as stated in the quotation. If VAT applies, this will be shown where required by law. Payment is due immediately on completion unless a different payment term has been agreed in writing. If payment is not made on time, we may suspend future services, charge reasonable recovery costs, and, where permitted, apply interest and compensation in line with the late payment rules applicable in the UK.

Where the job takes longer than expected because of waiting for access, delays in customer preparation, repeated handling requests, or changes made on site, we may charge additional time at the relevant rate. We may also charge for materials supplied at your request, including protective coverings, securing aids, straps, or packaging materials. If parking charges, fines, or penalties arise because suitable arrangements were not made by you or your representative, you agree to reimburse us for those costs where they resulted from your failure to provide accurate information or suitable access.

Cancellations and rescheduling should be made as soon as possible. If you cancel after booking, we may charge a cancellation fee that reflects the work reserved, admin time, vehicle allocation, and any costs already incurred. For short-notice cancellations, the fee may be higher, particularly where we have already dispatched staff or begun travel to the collection point. If you wish to move the booking to another date, we will try to accommodate your request, but rescheduling is subject to availability and may require a revised quotation.

If we need to cancel or reschedule due to unforeseen circumstances, including vehicle failure, staff illness, unsafe conditions, or events outside our control, we will take reasonable steps to offer an alternative date or time. In such cases, our liability is limited to the amount you have paid for the affected service, unless a greater liability cannot be excluded under law. We will not be responsible for any indirect losses arising from a cancellation or change, such as lost earnings, missed appointments, or inconvenience.

You may have statutory cancellation rights in certain circumstances, particularly for services booked online or at a distance, subject to applicable consumer law and any exceptions that apply once performance has begun. Where you ask us to start work within the cooling-off period, you may be required to pay for the portion of services already provided if you later cancel. If your booking is for a specific date and time, and the service has already been substantially arranged or commenced, your ability to cancel without charge may be limited by law and by these terms.

Liability for loss or damage is limited to the extent permitted by law. We will exercise reasonable care and skill when carrying out our service, but you acknowledge that moving goods can involve inherent risks, particularly where items are fragile, poorly packed, heavy, awkwardly shaped, or stored in difficult access locations. You are responsible for ensuring that valuable, delicate, or irreplaceable items are adequately protected unless we have expressly agreed in writing to pack or safeguard them. We strongly recommend that you maintain appropriate insurance for your goods.

We are not liable for pre-existing damage, normal wear and tear, hidden defects, inherent weakness, or damage caused by your failure to disclose relevant information. We are also not liable for losses caused by incorrect addresses, inaccessible premises, unsuitable parking, inadequate packaging, or the instructions of the customer where those instructions were followed in good faith. To the fullest extent allowed by law, we exclude liability for indirect, consequential, or economic losses, including loss of profit or business interruption, whether arising in contract, tort, negligence, or otherwise.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law. If we are found liable for damage to goods, our responsibility will ordinarily be limited to the reasonable cost of repair or replacement, taking into account age, condition, and depreciation, or to the actual value lost, whichever is lower and subject to any applicable insurance or legal limit. Any claim for loss or damage must be raised promptly and supported by reasonable evidence.

Waste regulations are taken seriously, and our service must not be used to dispose of waste illegally or unlawfully. Where the job involves unwanted items, rubbish, or materials intended for disposal, you are responsible for telling us exactly what is to be removed and ensuring that it can be handled lawfully. We will only transport, collect, or dispose of waste in compliance with UK waste legislation and environmental requirements. If a service involves waste, we may request details of the waste type, quantity, and source before confirming the booking.

We do not accept hazardous waste unless we have expressly agreed in advance and are legally permitted to handle it. Hazardous or restricted materials may include chemicals, asbestos, clinical waste, gas cylinders, flammables, batteries, oils, paints, and other regulated substances. You must not conceal such items within general waste or ordinary household goods. If prohibited or undeclared waste is discovered during a job, we may stop work immediately, charge for time already spent, and require you to arrange lawful collection or disposal at your expense.

You warrant that any waste presented for removal has been lawfully produced and does not include items that require specialist licensing or treatment unless this has been clearly agreed. Where applicable, you remain responsible for proving the origin and nature of the waste. We may refuse to carry items that could expose us to breach of environmental, transport, or health and safety law. If we assist with disposal through a licensed route, any applicable transfer note, receipt, or record may be issued in accordance with the relevant legal requirements.

Customer obligations include making the premises and items ready for collection or delivery at the agreed time. You must ensure reasonable access, safe working conditions, and sufficient parking or loading space where possible. Stairs, narrow hallways, steep drives, low ceilings, and difficult access must be disclosed before the booking is accepted. If the team cannot safely complete the job because of access issues, we may charge a waiting fee, abortive visit fee, or additional labour charge, depending on the circumstances.

You are also responsible for removing pets, securing children, and protecting floors, walls, and other property where necessary. We may take reasonable care while moving goods, but we are not responsible for damage caused by pre-existing structural weaknesses, unstable fixtures, unfastened items, or cluttered environments. If you ask us to move items that are already damaged or fragile, we may note their condition before handling them and may decline to move them if the risk is unacceptable. Any directions given by you on site should be clear and lawful.

We may subcontract or use suitably qualified partners to perform part of the service where necessary, but we remain responsible for coordinating the booking unless otherwise agreed. Any subcontractor acting on our behalf will be expected to follow these terms so far as relevant. We may assign or transfer our rights and obligations in connection with the provision of services, provided that this does not materially reduce the standard of service you receive or affect your statutory rights.

Force majeure means events outside our reasonable control, including severe weather, road closures, accidents, strikes, fuel shortages, government restrictions, public health emergencies, and other similar events. If such an event prevents or delays performance, we will not be in breach of contract for the period of the delay or disruption. We will try to resume service as soon as reasonably possible or agree an alternative arrangement. No compensation will be due for losses caused by a force majeure event, except where required by law.

Complaints should be raised promptly so we can investigate while the matter is still fresh. Please provide enough information to identify the booking, the issue, and the remedy you seek. We will consider complaints fairly and in good faith and may ask for photographs, delivery notes, or other evidence. If we agree that a service failure occurred, we may offer a refund, partial refund, repair contribution, or another proportionate remedy, subject to your legal rights and the circumstances of the case.

Governing law and jurisdiction for these Terms and Conditions are the laws of England and Wales. If you are based elsewhere in the UK, any mandatory consumer protections that apply in your jurisdiction will still be respected to the extent required by law. Any dispute that cannot be resolved amicably will be subject to the courts of England and Wales, unless consumer law requires a different forum. These terms should be read together with any written quotation, invoice, or service-specific agreement, which may add further detail but will not reduce your statutory rights.