Man With a Van Manor House Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Manor House provides removal and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company refers to Man With a Van Manor House, the provider of removal and transport services.

Customer refers to the person, business, or organisation that books the services with the Company.

Services refers to man and van, removals, collections, deliveries, loading, unloading, and any other services agreed between the Company and the Customer.

Goods refers to the items, furniture, boxes, equipment, or belongings that the Company is asked to move, handle, or transport.

Premises refers to any address or location where the Services are provided, including collection and delivery addresses.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial customers. Services typically include loading, transport, and unloading of Goods within the agreed service area and beyond, as quoted at the time of booking.

The Company does not provide services that require specialist licences or equipment unless expressly agreed in writing in advance. This includes, but is not limited to, the transport of hazardous materials, specialist machinery, heavy safes, or items requiring mechanical lifting equipment.

The Company reserves the right to decline work that is unsafe, unlawful, or beyond its reasonable capabilities, including where access is too restricted or the Goods are excessively heavy or hazardous.

3. Booking Process

3.1 Quotations

Quotations are provided based on information supplied by the Customer, including addresses, access details, the nature and quantity of Goods, and any special requirements. Quotations are normally given as a fixed price or hourly rate, with any minimum booking period made clear at the time of quotation.

Quotations are valid for a stated period or, if no period is stated, for 30 days from the date of issue. The Company may revise or withdraw a quotation if the Customer’s requirements change or if circumstances arise that significantly affect the cost or feasibility of the Service.

3.2 Accepting a Booking

A booking is only confirmed when the Company has explicitly accepted it, whether verbally or in writing, and any required deposit or prepayment has been received. Provisional times or dates are not guaranteed until confirmation is given.

The Customer is responsible for providing accurate contact details, addresses, dates, times, and access information. Any errors or omissions may result in additional charges or delays, for which the Company will not be liable.

3.3 Changes to Bookings

The Customer must notify the Company as soon as possible of any changes to the booking, such as time, date, addresses, access restrictions, or significantly different volumes of Goods. The Company will try to accommodate changes but cannot guarantee availability. Material changes may result in a revised quotation.

4. Access, Parking and Customer Responsibilities

The Customer is responsible for ensuring suitable access and parking at all Premises. This includes obtaining any necessary permits or consents required for loading and unloading, and ensuring that vehicles can safely approach and park near the entrance.

If suitable parking or access is not available, the Company may charge for any waiting time, additional labour, or alternative arrangements required. The Customer is responsible for any parking charges, fines, congestion charges, or similar costs incurred while providing the Services, where these arise due to the locations used for the Customer’s job.

The Customer must ensure that Goods are adequately packed for transport, unless packing services have been specifically included in the booking. Fragile or high-value items should be suitably protected, and any special handling instructions must be clearly communicated to the Company in advance.

The Customer or their authorised representative should be present at collection and delivery addresses to provide access, instructions, and confirmation of completion. If no one is present, the Company may, at its discretion, cancel the job or leave Goods in a suitable location at the Customer’s risk. Additional charges may apply for aborted journeys or waiting time.

5. Payments and Charges

5.1 Rates and Pricing

Charges will be as quoted to the Customer, either as an hourly rate or fixed price, plus any agreed surcharges such as long-distance travel, additional labour, or out-of-hours work. Unless clearly stated otherwise, quoted prices do not include packing materials, waste disposal fees, or storage.

5.2 Deposits and Prepayments

The Company may require a deposit or full prepayment to secure a booking. The amount and payment deadline will be communicated at the time of booking. If payment is not received by the specified time, the Company reserves the right to cancel or reallocate the booking.

5.3 Payment Methods and Timing

Accepted payment methods will be confirmed by the Company at the time of booking. Unless otherwise agreed in writing, payment is due immediately on completion of the Service or in accordance with the agreed prepayment terms. For business customers with approved credit accounts, payment terms will be as agreed separately.

If payment is not made when due, the Company may charge interest on overdue sums at the statutory rate permitted under UK law and may suspend further services until all outstanding balances are cleared.

5.4 Additional Charges

Additional charges may apply where:

The volume of Goods or work required exceeds the original estimate.

There are significant delays due to the Customer, including delayed access, waiting for keys, or incomplete packing.

Extra services are requested on the day, such as dismantling, reassembly, or additional drop-off addresses.

Long-carry distances, repeated stair climbs, or other unforeseen physical challenges significantly increase the labour or time required.

6. Cancellations and Rescheduling

6.1 Customer Cancellations

The Customer may cancel or reschedule a booking by notifying the Company. Any applicable cancellation fees will depend on the notice period given:

If more than 7 days’ notice is given, any deposit or prepayment may be refunded or transferred, subject to any reasonable administration fee.

If between 48 hours and 7 days’ notice is given, the Company may retain part or all of the deposit to cover lost booking time.

If less than 48 hours’ notice is given, the Company may charge up to 100 percent of the quoted price to cover lost work and administrative costs.

Where specific cancellation terms are stated in the quotation or booking confirmation, those terms will apply.

6.2 Company Cancellations

The Company will use reasonable efforts to honour confirmed bookings. In rare cases, such as vehicle breakdown, severe weather, staff illness, or other events beyond the Company’s control, the Company may need to cancel or reschedule. In such cases, the Company will inform the Customer as soon as practicable and, where possible, offer an alternative date or time.

If the Company cancels a booking and no suitable alternative can be agreed, any deposit or prepayment already received for that booking will be refunded. The Company will not be liable for any indirect or consequential losses arising from cancellation, such as rent, storage, or alternative transport costs.

7. Exclusions and Limitations of Liability

7.1 Customer’s Duty to Inspect

On completion of the Service, the Customer or their representative should inspect the Goods and Premises as far as reasonably possible. Any visible damage or issues should be reported to the Company immediately, and no later than 24 hours after completion of the Service.

7.2 Liability for Loss or Damage

The Company will exercise reasonable care and skill in handling and transporting Goods. However, the Company’s liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement up to a maximum aggregate amount, which will be stated in the quotation or otherwise communicated to the Customer.

The Company will not be liable for:

Loss or damage arising from defective or inadequate packing by the Customer.

Loss or damage to items that are inherently fragile or already damaged.

Indirect or consequential losses, including loss of profit, loss of revenue, loss of use, or emotional distress.

Loss or damage arising from fair wear and tear, atmospheric or climatic conditions, or normal handling.

7.3 Excluded Items

The Company does not accept liability for loss or damage to the following items unless specifically agreed in writing prior to the move:

Jewellery, cash, financial documents, or other valuables.

Artwork, antiques, musical instruments, or items of exceptional value.

Livestock, pets, plants, or perishable goods.

Hazardous, explosive, or unlawful items.

The Customer must not include such items in any Goods entrusted to the Company without explicit prior agreement.

7.4 Access and Property Damage

The Customer must ensure that floors, walls, staircases, and doorways are adequately protected where necessary. The Company will take reasonable care when moving Goods, but is not responsible for minor cosmetic damage to paintwork or décor that may occur when moving large or heavy items in tight or awkward spaces.

Where the Customer asks the Company to move items that are particularly large or difficult to manoeuvre, the Customer accepts the risk of related damage to Premises or Goods, unless caused by the Company’s gross negligence.

8. Waste, Disposal and Environmental Regulations

8.1 Waste Carrier Responsibilities

Where the Services include disposal of unwanted items, furniture, packaging, or other waste, the Company will handle such waste in accordance with relevant UK waste and environmental regulations. The Company will only transport waste to authorised facilities and will not dispose of waste illegally.

8.2 Customer Declarations

The Customer must clearly identify any items intended for disposal versus those to be moved to a new Premises. The Company shall not be liable for any items mistakenly disposed of where they were not clearly distinguished by the Customer.

The Customer must not request the disposal of hazardous, toxic, or regulated waste unless the Company has explicitly agreed and has the appropriate authorisation. This includes, but is not limited to, chemicals, oils, asbestos, medical waste, or flammable substances.

8.3 Charges for Disposal

Charges for waste removal and disposal will be quoted separately from standard removal services unless expressly included in a package price. The Company may apply additional fees where disposal costs, weight, or volume exceed those reasonably anticipated at the time of quotation.

9. Insurance

The Company maintains appropriate insurance cover in connection with the Services it provides. Details of relevant cover may be provided on request. The Customer is encouraged to consider arranging their own additional insurance for high-value or particularly fragile Goods if required.

Any claim relating to loss or damage must be notified to the Company within a reasonable period, and in all cases within 7 days of completion of the Service, unless a longer period is required by law. The Customer should provide full details, including photographs and evidence of value where possible, to allow the Company and any insurers to assess the claim.

10. Complaints

If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the Company as soon as possible so that it may be investigated and, where appropriate, remedied. The Company aims to respond to complaints promptly and reasonably.

Raising a complaint does not remove the Customer’s obligation to pay for services rendered. Any agreed adjustments, refunds, or goodwill gestures will be confirmed by the Company after the matter has been reviewed.

11. Data Protection and Privacy

The Company will collect and use personal information such as names, addresses, and contact details solely for the purposes of administering bookings, providing Services, and complying with legal obligations. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to deliver the Services or as required by law.

12. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, breakdowns, strikes, public disturbances, or acts of government or public authorities.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. General

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of such right or remedy.

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, understandings, or agreements.